Published insteerplatformGoing Digital in 3 Easy StepsMany companies today face a growing demand for 24/7 digital services from customers.Apr 29, 2021Apr 29, 2021
Published insteerplatformYour Customer Service Sucks and It’s Not Your Chatbot’s FaultIn the shifting customer-care landscape where every interaction has the potential to cement or sever a customer relationship, the need to…Jan 3, 2021Jan 3, 2021
Published insteerplatformCreating a Blueprint for Service Operations to Ensure Digital Transformation SuccessDesign thinking-led digital transformation initiatives have always had a substantially higher rate of success. One of the primary reasons…Dec 6, 2020Dec 6, 2020
Published insteerplatformA Technician’s FSM Software Feature WishlistOn-field technicians and crew are a major stakeholder of the services business. It is imperative that the company takes into consideration…Nov 5, 2020Nov 5, 2020
Published insteerplatformKey Features to Keep in Mind When Choosing a Field Service Management SoftwareDigital transformation is creeping its way into almost all aspects of businesses today. The same is true for the service industry…Oct 29, 2020Oct 29, 2020
Published insteerplatformGrowing Your Field Service Business: Key Metrics That You Should TrackIn our previous article, we have discussed great service and customer satisfaction as integral factors in building a successful field…Oct 20, 2020Oct 20, 2020
Published insteerplatformEnhancing Customer Experience via Field Service Digital Transformation“ Customer experience is the next competitive battleground” — this is what Dell CIO Jerry Gregorie believes in. The cut-throat marketplace…Oct 18, 2020Oct 18, 2020
Published insteerplatformDoes your business need citizen developers? Here’s how you can find out!The advent of no-platforms has kickstarted an interesting trend — the rise of citizen developers in the enterprise. Increasingly, the…Jul 12, 2020Jul 12, 2020
Published insteerplatform5 Common Misconceptions About Low-Code / No-Code PlatformsLow-code / no-code platforms seem to be the flavor of the season. The current business environment is threatening the very existence of a…Jun 21, 2020Jun 21, 2020
Published insteerplatformMaking the Business Case for Low-Code/No-Code Platform AdoptionThe demand for tech applications has never been more intense. Recent research has indicated that 42% of IT professionals plan to deliver…Jun 13, 2020Jun 13, 2020
